Welcome to Hotel J’s Excellenccy in Mahabaleshwar. By making a reservation or staying with us, you agree to comply with the following terms and conditions. These terms ensure a comfortable, safe, and transparent stay for all our guests.
1. Reservations
- Booking Confirmation: Reservations are confirmed only after full or partial payment has been received, as per the hotel’s policy at the time of booking.
- Identification Requirement: Guests must present a valid government-issued photo ID (such as a passport, driver’s license, or Aadhaar card) at check-in for verification.
- Age Policy: Guests must be 18 years or older to make a booking. Minors must be accompanied by an adult.
2. Check-In and Check-Out Policy
- Check-In Time: Standard check-in time is 10:00AM, subject to room availability. Early check-in may be available upon request, but additional charges may apply.
- Check-Out Time: Standard check-out time is 09:00AM. Late check-out may be granted, subject to availability, and may incur additional charges.
- Early Departure: No refunds will be provided for early departures unless otherwise specified in your booking terms.
3. Room Occupancy
- Maximum Occupancy: The room rate is based on the standard number of occupants per room. Additional charges may apply for extra guests.
- Children Policy: Children under the age of [insert age] may stay for free, provided they use existing bedding. Requests for extra beds or baby cots may incur an additional charge.
4. Payment Terms
- Payment Methods: We accept payment via credit/debit cards, online banking, and cash.
- Advance Payment: Depending on the booking type, a deposit or full advance payment may be required at the time of reservation.
- Non-Payment: If payment is not received as per the booking terms, the hotel reserves the right to cancel the reservation without notice.
5. Cancellation and Refund Policy
Our cancellation and refund terms are outlined in detail in our Refund Policy. Please review this policy carefully for any cancellations or changes to your reservation.
6. Room Conditions and Damage
- Room Condition: Guests are expected to maintain the condition of the room and report any damage immediately. Any damage caused by the guest or missing items may result in additional charges.
- Smoking Policy: Smoking is prohibited in all non-smoking rooms and designated areas. Guests found smoking in non-smoking areas may incur a cleaning fee.
- Pets Policy: Pets are not allowed in the hotel unless otherwise specified. Violation of this policy may result in extra charges or termination of the booking.
7. Guest Conduct
- Behavior: Guests are expected to conduct themselves respectfully, ensuring the comfort of others. Aggressive, abusive, or disruptive behavior may lead to the guest being asked to leave without a refund.
- Noise Policy: We maintain a quiet environment for the comfort of all guests. Excessive noise or disturbances may result in immediate termination of the stay.
8. Hotel Property
- Use of Facilities: All facilities and amenities at the hotel are provided for the enjoyment of guests. Misuse or damage to these facilities will result in charges for repair or replacement.
- Lost or Damaged Items: Guests are responsible for any damage or loss of hotel property caused during their stay.
9. Personal Belongings
- Valuables: The hotel is not responsible for any loss, theft, or damage to personal belongings. Guests are encouraged to use the in-room safe where available for valuables.
- Left Items: Any personal items left behind after check-out will be held for a period of [insert time period], after which they will be disposed of at the hotel’s discretion.
10. Limitation of Liability
- Injury or Loss: Hotel J’s Excellenccy will not be liable for any direct or indirect loss, injury, or damage to guests or their property during their stay, except where caused by gross negligence or willful misconduct on the part of the hotel or its employees.
- Unforeseen Circumstances: The hotel is not responsible for any inconvenience caused by unforeseen circumstances, such as power outages, natural disasters, or other events beyond the hotel’s control.
11. Force Majeure
In the event of a force majeure situation (natural disasters, government regulations, strikes, pandemics, etc.), the hotel reserves the right to modify, cancel, or offer alternative booking options without liability.
12. Changes to Booking and Hotel Services
- Service Availability: The hotel reserves the right to modify or suspend any service without notice for maintenance or in response to unforeseen circumstances.
- Changes to Booking: Changes to the reservation, such as the number of guests or stay duration, are subject to availability and may incur additional charges.
13. Use of Website
When making a booking via our website:
- Accuracy: The hotel makes every effort to ensure the accuracy of the information on the website but will not be liable for any typographical errors or omissions.
- Third-Party Links: The website may contain links to third-party sites, which are beyond our control. We are not responsible for the privacy practices or content of these external sites.
14. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy for more information on how we collect, use, and protect your personal data.
15. Governing Law and Dispute Resolution
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of [insert city/region].
16. Contact Information
For any questions or concerns regarding your stay or these terms and conditions, please contact:
Hotel J’s Excellenccy
Address: [Insert Address]
Phone: [Insert Contact Number]
Email: [Insert Contact Email]
By confirming your reservation with Hotel J’s Excellenccy, you agree to these terms and conditions. Thank you for choosing our hotel, and we look forward to making your stay comfortable and enjoyable.
